Troubleshooting

Audience: All users  ·  Last updated: May 9, 2026

Known Issues

The following issues are confirmed and being tracked for a fix. No action needed on your end.

IssueAffected FeatureStatus
Session history doesn't appear in persona picker for competitive intel sessions Competitive Intel Known — fix in progress
Credit bar not visible on all views biDelivery, briefing, clarifying, chat views Known — fix in progress

Your credit balance is always accurate even when the bar isn't visible — check it from your account menu.

Content Issues

Generated content doesn't reflect my product

Cause: Product context is not set or not saved.

Fix:

  1. Click your profile icon → Account Settings → Product Context
  2. Paste your product homepage URL and click Extract — or type a description manually
  3. Click Save
  4. Regenerate your content

If content still doesn't reflect your product after saving, log out and back in, then regenerate.

Generated content feels too generic

Cause: Persona selection may not match your actual ICP, or product context is too broad.

Fix:

  1. Review your product context — make it specific. Include your product name, what it does, who it's for, and what makes it different
  2. Review your persona selection — ensure the 3 personas match your actual target buyers
  3. Regenerate

Output from a previous session is gone

Sessions and generated content persist in your account. If content appears missing:

  1. Check that you're logged into the correct account
  2. Use the session history or content library to locate previous outputs
  3. If still not visible, contact support with your account email and approximate generation date

Credit Issues

I was charged credits but the content didn't generate

If a generation fails mid-process, credits may still be consumed. Contact support with:

  • Your account email
  • The feature you were using
  • The approximate time of the failed generation

We'll review and restore credits where appropriate.

My credit bar shows the wrong balance

The credit bar has a known display issue on some views. Your actual balance is always accurate. To see your real balance:

  1. Click your profile icon (top right)
  2. Your current credit balance is shown in the account menu

I'm blocked but my billing period just started

If you're blocked at the start of a new billing period, your credits may not have reset yet. Allow up to 15 minutes for the reset to process. If you're still blocked after that, contact support.

Audio Issues

Audio isn't playing after I unlocked it

  1. Refresh the page
  2. Check your browser audio permissions — some browsers block autoplay
  3. Try a different browser (Chrome recommended)
  4. If the issue persists, contact support with your account email and session details

Audio sounds distorted or cuts out

Audio is generated using Google Gemini TTS and served from the CDN. If you experience quality issues:

  1. Check your internet connection
  2. Refresh the page and replay
  3. Contact support if the issue recurs

Account Issues

I can't sign in with Google

  1. Make sure you're using the same Google account you signed up with
  2. Clear browser cookies and try again
  3. Try signing in with email + password instead
  4. Contact support if the issue continues

I signed up but didn't receive a verification email

  1. Check your spam or junk folder
  2. Wait 5 minutes — delivery can be delayed
  3. Try signing in anyway — some accounts activate without requiring email verification
  4. Contact support if you still can't access your account

Contacting Support

If your issue isn't covered here:

  • Email: Include your account email, a description of the issue, and any error messages you saw
  • Response time: Typically within 1 business day

When contacting support, include:

  1. Your account email address
  2. The feature you were using
  3. What you expected to happen
  4. What actually happened
  5. Any error message displayed

Next Steps